Daily review
Every conversation from yesterday, scored against your best practice - plus anyone still waiting on a reply.
Needs attention (5)
“is it safe to train 8 weeks post c-section?”
“hi is this the coaching page?”
Fully qualified and keen, but the AI never offered call times - she went quiet.
Good start, but the lead went quiet and no follow-up was queued.
Off-voice and jumped to price too early - read as a bit salesy.
Rated against your best practice
Textbook - matched his energy, one clean question at a time, booked in four messages.
Function-first framing throughout, never mentioned weight, booked a call. On-brand.
Concise and respectful of her time - reframed “no time” well and booked around travel.
Lovely gentle pace and safety-first framing. Could've asked her timeline a touch sooner.
Correctly spotted he's a PT just researching and bowed out politely - no effort wasted.
Handled the “after payday” objection without pushing, tagged for nurture correctly.
Warm and on-voice, but asked two questions in one message once.